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Friday finds (AI chatbots for learners)

Akis Laopodis
Jun 3, 2023
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Friday finds (AI chatbots for learners)

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๐Ÿ‘‹ Hi Iโ€™m Akis from EduRM where I share growth insights for education and learning providers. Subscribe here:


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๐Ÿค– Do your learners need an AI chatbot?

Chatbots have been around for quite a few years. With Large Language Models (LLMs) like the one used by chatGPT, the value they can offer to learners and instructors just multiplied by 1000x.

๐Ÿ‘Œ AI chatbot use cases for learners

Chart showing different types of learning and how AI can impact those
Source: HolonIQ

Aside from language learning, testing, and assessment, AI chatbots are used for:

๐Ÿค Learner recruitment: Like in the example below from Purdue University, AI chatbots can answer FAQs from prospective learners, ask prospects open-ended questions, and persuade prospects to enroll.

Image showing stats of chatbot performance used by Purdue University
Source: AtlasRTX

๐Ÿ—บ๏ธ Learner onboarding: Builds the learner profile, aligns their goals and expectations, and reminds learners of the remaining onboarding steps.

Image showing how many users need support during onboarding
Source: Wyziowl

Below is an interesting example of an onboarding chatbot (video) from the learning platform RiseUp:

An image showing a chatbot built by Rise.ai
Source: RiseUp.ai

๐Ÿชž Personalized learning: There are a lot of use cases where learners enjoy using chatbots for getting help. Itโ€™s a completely new situation, as now AI-based bots can support individually an unlimited number of learners at the same time, with adaptive feedback.

๐Ÿšง Project-based learning: Research has shown that education chatbots can enhance the learning outcomes of group learning as well.

Other examples:

  • Standford English Learning Program: A chatbot for diagnosing English proficiency levels.

  • Kasetsart University: A chatbot for learners of the Entrepreneurship Program that mimics private sessions with successful entrepreneurs.

๐Ÿ‘Œ Where should learners interact with chatbots

For chatbots to work, they need to be embedded at the point of need. This can be a learning platform, a messaging/communication tool where learners interact, or the learner community (eg community platforms like Circle or WeSchool, the learner forum, or some version of what used to be the intranet).

Here is an example of a DialogFlow implementation in Moodle:

An image showing a chatbot inside Moodle LMS
Source: SpringML

And here is another example of a chatbot implementation in Canvas by Instructure:

If the chatbot needs to be available on a social/communication tool like Slack or Microsoft Teams, given those tools have special APIs for this, youโ€™ll need to build the relevant integration. More on this here: How to build an AI chatbot on Slack

GitHub - IBM/slack-watson-bot: **IN PROGRESS** Sample Bots for Slack and  Facebook Messenger using IBM Watson and Botkit
Source: GitHub

More reading:

  • 18 of the Best AI Chatbots for 2023

  • 5 examples of successful AI chatbots in education

Image
Source: @technaura

If youโ€™re finding this newsletter valuable, consider sharing it with friends, or subscribing if you arenโ€™t already.

See you at the next one,

Akis ๐Ÿ‘‹

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